Refund policy

All sales are final

Because SŌK is a safety product, we do not accept returns or exchanges, except by prior arrangement with us. Please contact us before sending anything back. Items returned without a prior arrangement will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If a product is damaged in shipping, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll replace it or refund it at no cost to you, and we may ask you to return the item or dispose of it safely.

A product used past its 5-year shelf life, or one that was frozen or stored outside the label directions, is not considered defective.

If a return is arranged

SŌK is a pressurized aerosol, and carriers have special rules for shipping it. If we arrange a return with you, we'll send you a return label and packing instructions. Use only that label, and pack the product exactly as instructed.

Orders we cancel

If we cancel an order because it cannot be shipped to your address, including any order to New Jersey, we will refund it in full.

Refunds

When a refund is approved, it goes back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.

If more than 15 business days have passed since we approved your refund, please contact us at machineguy1959@gmail.com.

Questions

For any question about your order, contact us at machineguy1959@gmail.com or (704) 400-9449.